Customer Order Status & Tracking Add On
This add on was written for Agora 4.0x and has NOT been tested on any versions earlier than 4.0j.

This addon is probably the most comprehensive and functional of all the AgoraSupport addons. The features of this module are as follows:

SETUP INTERFACE

Store owner has complete control over the following features:

• Store name and address for invoices
• Store logo for invoices
• Table header colours for Order Form
• Toggle on/off the following accepted payment methods
  • Bank Transfer
  • Credit Card
  • Check
  • Authorize.net
  • LinkPoint
  • PayFlow
  • PayPal
  • WorldPay
• Table widths for invoices
• Control the table colour, padding, text size and text colour for the "Order Status" area of the customer's tracking pages
• Toggle shipping information on/off from the customer's tracking pages
• Toggle each individual optional field on/off from the Order Form (these could be tailored to suit your own store):
  • How did you find us?
  • Have you shopped with us before?
  • Would you shop with us again?
  • How easy was this site to use?
  • Did you use the Refer A Friend feature?
  • Did you find the Customer Reviews helpful?
• Setup information for up to FIVE different couriers including their tracking URL for tagging your own tracking number to for package tracking
• Select whether or not a payment reminder is sent with the email. For PayPal, PayFlow, WorldPay and Authorize.Net this will include a URL for the customer to click to complete payment. For offline Credit Cards and Linkpoint, the customer will be asked to contact the store. For wire transfer, bank transfer, check/cheque, iBank and Swift transactions, relevant details will be supplied within the order.

CUSTOMER INTERACTION

• Customer is given a full PERSONAL order confirmation on screen, calling them by name, notifying the amount to be debited from their credit card / other payment method and confirming the shipping address where the order will be delivered
• Customer is given a unique tracking url which allows them to check on the status of their order and view the details at any time through their browser
• When order status is changed, the customer will receive an email which details any changes to their order and if a courier is being used for their shipping, then a courier tracking URL will be supplied automatically to allow them to click through to the courier's site and track their order
• If the customer has not yet completed payment, the email will (if selected by the store owner) contain a payment reminder with details of how to complete payment. See the last point in the section above for more info.

ORDER MANAGEMENT INTERFACE

• Store Manager can select an invoice number from a drop down box or enter the invoice number manually to display a brief outline of the particular invoice.
• Store Manager can change the status of the invoice using a drop down box which will be tailored to suit your particular store. Defaults are "Pending", "In Packing", "Despatched", "Cancelled", "On Hold - please call or email" and "Card Declined - please call or email".
• Store Manager can select a courier from the drop down box and enter the unique waybill/tracking code for their own reference as well as to include in the customer's email update.
• Store Manager can decide whether the customer receives notification when an order status is changed. This email will include the customer's Tracking URL so that they can view their updated order online.
• Store Manager can select "Print This Invoice" when the brief outline is being displayed, which will open a printable invoice in a new window including the store's logo and address details and which lists the full order from the customer, billing address and order totals.

Installation of this addon is included in the price. If you require anything to be tailored to your particular store OTHER than the status drop down boxes, this can be arranged for a small fee. Please note, the Tracking URLs are 100% compatible with the AgoraSupport "Skin Manager" so whenever you change a skin, the customer's unique URL will change to suit the new skin! This addon is also available in Agorasupport EZPayments - spread the cost of this addon by paying only $25 per month for 6 months.

PLEASE NOTE: This addon was designed to be used with the Offline Gateway only. Users of any other gateways are permitted to purchase this addon but it will not be installed or configured for any gateway other than Offline.